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Alternatively contact us via:

24/7 Support Hotline

+603 - 4816 8888

Personal Banking Support

customer.support@aeonbank.com.my

Business Banking Support

biz.support@aeonbank.com.my

Other channels

Agensi Kaunseling dan Pengurusan Kredit (AKPK)

AKPK HQ: Levels 5 & 6 No.11, Menara Aras Raya Jalan Raja Laut, 50350, Kuala Lumpur Tel: +603-2616 7766 Website: https://www.akpk.org.my/contact-us Established by BNM, this initiative is designed to empower individuals and Small and Medium Enterprises (SMEs), enabling them to effectively manage and take control of their financial well-being by promoting the responsible and wise use of credit. Furthermore, it acts as the designated channel for investigating and resolving complaints related to financing access and repayment capability.

Association of Islamic Banking and Financial Institutions Malaysia (AIBIM)

4th Floor, Menara Bumiputra 21 Jalan Melaka 50100 Kuala Lumpur, Malaysia Tel: +603-20268002 / 8003 Website: https://aibim.com/

Central Bank of Malaysia (BNMLINK)

4th Floor, Podium Bangunan AICB No. 10, Jalan Dato' Onn 50480 Kuala Lumpur BNMLINK Contact Centre: 1-300-88-5465 BNM General Line: +603 2784 8888 BNMLINK Enquiries or Complaints: bnm.gov.my/BNMLINK

Financial Markets Ombudsman Service (FMOS)

Level 14, Menara Takaful Malaysia No 4, Jalan Sultan Sulaiman 50000 Kuala Lumpur Tel: +603-2272 2811 Website: https://www.fmos.org.my/en/ An Ombudsman is an independent person or body that addresses and solves disputes fairly and speedily away from the courts or other legal means.

If you are exploring alternative avenues for redress or mediation beyond submitting a complaint form to us, the FAQ page offers additional guidance and options.

View FAQs
Frequently asked questions

Where can I view the AEON Bank Referral Programme terms and conditions?

Please click on the link here. 

Terms & Conditions

How can I register to become an AEON Bank customer?

How do I make a referral?

Where can i view the Tealive Campaign Terms & Conditions?